Items must be returned in the condition in which they arrived and in their original packaging. We accept returns for up to 45 days from the order date for all items outside of grow boxes and grow tents. There are no refunds on grow boxes or grow tents as they are usually customized and when they are shipped back to us, they are often not packed well by the customer and so the item is often destroyed in shipping.
Premium Ponics expressly disclaims all liability for personal injury or property damage resulting from the use of our units. (Although we have not heard of either of these problems occurring in the past).
By accepting a unit from the Company, the customer warrants to exercise all reasonable care to abide by the following common sense guidelines in the use of the product:
1 Ensure that there is a space of at six inches 6 between the top of the plants and the light, to avoid risk of fire;
2 Keep all exhaust and intake fans running at all times 24 hours a day, 7 days a week in order to prevent heat build-up;
3 Do not stick fingers in or near the fans;
4 Ensure that leaves are kept clear of fans;
5 Do not overload electrical outlets by plug-in of too many devices;
6 Do not allow the unit to run out of water;
7 Do not operate the unit in extreme hot or cold environments i.e., the unit should be operated at ambient temperatures between 30°F and 110°F;
8 Do not operate the unit in or around water spray, rain or ground water.
ALL OF PREMIUM PONICS’S PRODUCTS ARE SOLD FOR THE EXCLUSIVE PURPOSE OF GROWING CULINARY HERBS, FRUITS AND VEGETABLES ONLY. THESE ITEMS ARE MEANT TO BE USED IN ACCORDANCE WITH ALL APPLICABLE LAWS OF YOUR COUNTRY OR REGION. IT IS EXPRESSLY FORBIDDEN TO USE ANY PRODUCT OBTAINED FROM THIS WEB SITE IN AN ILLEGAL MANNER, OR A MANNER OTHER THAN WHAT THE PRODUCT WAS INTENDED FOR. PREMIUM PONICS HIGHLY DISCOURAGES CUSTOMERS FROM MAKING VERBAL OR WRITTEN INQUIRY PERTAINING TO THE GROWING OF ILLEGAL CROPS AND SHALL NOT RESPOND TO ANY SUCH INQUIRIES. THE CUSTOMER WARRANTS TO USE ALL PREMIUM PONICS’S PRODUCTS FOR THEIR INTENDED PURPOSE AND EXPRESSLY INDEMNIFIES PREMIUM PONICS FROM ANY AND ALL LIABILITY ARISING FROM THE MISUSE, OR ILLEGAL USE, OF THE PREMIUM PONIC’S PRODUCTS.
Premium Ponics will utilize its best efforts to build and ship all units in a reasonably timely manner. Customer understands and agrees that some units are custom built per order. While most units ship in 1-2 days from the date that payment is received, it could take up to 1-4 weeks to ship special order and out of stock items. In addition to the preparation time for completion of your custom order prior to shipment, allow for up to five 5 days for crating and transit time for delivery of your order.
Grow boxes tend to ship within 1-3 days and very large, metal freight shipped grow boxes take about 2-3 weeks to ship depending on the size of the grow box. Grow tents usually ship within 1-3 days. Smaller items ship out within 1-3 days of order date.